Responsible Gaming at by999

by999 operates a strict 18+ policy across every product on its platform — including casino games, live dealer tables, crash games, sports betting, and slots. Gambling is an adult activity, and by999 treats the prevention of underage gambling as a non-negotiable obligation.

During the registration process, every new player is required to confirm that they are 18 years of age or older. Before any withdrawal can be processed, players must complete full Know Your Customer (KYC) verification by submitting a government-issued photo ID such as a National Identity Card, passport, or driving licence. If the submitted document indicates the player is under 18, the account is immediately suspended and any deposited funds are returned to the original payment source.

by999 encourages parents and guardians to use internet filtering tools to prevent minors from accessing gambling websites. If you believe a minor has accessed a by999 account, please contact [email protected] immediately. We will investigate the matter as a priority and take all necessary action.

One of the most effective ways to keep gambling within your budget is to set a deposit limit before you start playing. by999 provides three deposit limit windows to suit different playing habits. You can set, review, or reduce your limits at any time directly from your account settings panel.

When you reach your deposit limit for a given period, by999 will block any further deposit attempts until the window resets. You will receive an on-screen notification and an email to your registered address informing you that the limit has been reached.

Reducing your deposit limit takes effect immediately — there is no waiting period. This is by design: if you decide you need to spend less, that decision should be actioned right away. Increasing a limit, by contrast, requires a 24-hour cooling-off period before the higher limit comes into force. This gives you time to reconsider any impulse decision to raise your ceiling.

A time-out is a short-term break from gambling designed for players who feel they need to step away temporarily — whether to reflect on their play patterns, manage stress, or simply give themselves space. by999 offers four standard time-out durations:

• 24-hour time-out — account suspended until the following day
• 48-hour time-out — a weekend break option for players who want two clear days away
• 7-day time-out — a one-week cooling-off period
• 30-day time-out — a full month away from the platform

During any active time-out, your by999 account will be completely inaccessible. You will not be able to log in, deposit funds, place bets, or access game history. Any pending withdrawals that were submitted before the time-out was activated will still be processed normally — your winnings are not affected.

Once a time-out period has been set, it cannot be reversed or shortened before the end date. This is intentional: the purpose of a time-out is to create a genuine, enforced pause. If the chosen duration felt too long in hindsight, you can simply log back in once the period expires without any further action required.

Time-outs differ from self-exclusion in that they are temporary and end automatically. If you find yourself repeatedly using time-outs as a short-term fix and returning to the same patterns afterwards, this may be a signal that a longer self-exclusion is a more appropriate step.

Self-exclusion is the most decisive responsible gaming tool by999 offers. It is designed for players who recognise that their gambling has become a problem and who want a firm, long-term barrier between themselves and the platform. Unlike a time-out, self-exclusion cannot be reversed mid-period under any circumstances.

Available Self-Exclusion Periods

• 6 months — the minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent exclusion — irreversible account closure

How to Activate Self-Exclusion

• 1
  Log in to your by999 account Navigate to Account Settings and select the "Responsible Gaming" tab from the left-hand menu.
• 2
  Choose "Self-Exclusion" Select the duration that best matches your needs. If you are in any doubt, choose the longer option — you can always apply to reopen after the minimum period, but you cannot shorten a running exclusion.
• 3
  Confirm your decision You will be asked to re-enter your account password to confirm the self-exclusion request. Once confirmed, the exclusion takes effect within one hour.
• 4
  Receive confirmation A confirmation email is sent to your registered address. by999 will also suppress all marketing communications to you for the full duration of your exclusion period.
• 5
  Reactivation after period ends At the end of your exclusion period, your account does not reopen automatically. You must submit a written reactivation request to [email protected]. by999 applies a mandatory 72-hour review window before any reactivation is granted.

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many people do not recognise it in themselves until the consequences have become significant. by999 encourages all players to periodically reflect on their gambling behaviour using the indicators below. If any of these resonate with you, please reach out — you are not alone and support is available.

Recognising that gambling has become a problem and deciding to seek help is a significant step, and by999 wants to make that step as straightforward as possible. If you feel that gambling is negatively affecting your finances, mental health, work, or relationships, please do not wait — reach out today.

Contact by999 Directly

The fastest way to access responsible gaming support through by999 is to email [email protected] with the subject line "Responsible Gaming Support". Our team will respond within one business day Bangladesh Standard Time (UTC+6). You can request any of the following actions via email without needing to log in to your account:

• Immediate account suspension while you consider your options
• Activation of self-exclusion for a chosen period
• Reduction of deposit limits to zero
• Removal from all marketing and promotional communications
• A copy of your transaction history for financial review purposes

Talking to Someone You Trust

Sometimes the most important step is simply talking to a trusted family member, close friend, or colleague about your gambling. Bringing the issue into the open often reduces its hold. by999 encourages players in Bangladesh to lean on community and family networks — speaking with someone you trust costs nothing and can be a powerful first step toward regaining control.

Financial Guidance

If gambling has created financial difficulties, consider speaking with your bank about restricting gambling-related transactions from your account. Major mobile financial services providers in Bangladesh — bKash, Nagad, and Rocket — can block gambling-related transfers upon request. Dutch-Bangla Bank, City Bank, BRAC Bank, and other local institutions can also restrict debit card gambling transactions at the account holder's request, providing an additional layer of protection independent of by999's own tools.

by999 has built its responsible gaming programme around a set of concrete commitments that govern how we design our platform, market our products, and interact with players. These commitments are not aspirational — they are operational policies enforced across every department of the business.

Fair and Transparent Game Design

All games available on by999 — including slots from Pragmatic Play, NetEnt, and Microgaming, live casino titles from Evolution Gaming and Ezugi, and crash games from Spribe — display their theoretical Return to Player (RTP) percentages and volatility classifications. by999 does not offer games whose mechanics are designed to exploit cognitive biases in ways that make it impossible for a reasonable player to understand the real cost of playing.

No Targeting of Vulnerable Players

by999 applies suppression rules to its marketing systems that prevent promotional communications from being sent to players who have activated a time-out, are currently self-excluded, or whose account activity indicates they may be at risk. Players whose deposit patterns change significantly — particularly those showing late-night activity, rapidly escalating stakes, or repeated deposits immediately after withdrawal — are flagged by our monitoring system for a responsible gaming welfare check.

No Credit Gambling

by999 does not extend credit to players under any circumstances. All deposits must be funded from existing personal funds via bKash, Nagad, Rocket, Upay, or a valid debit card. by999 does not offer buy-now-pay-later deposit options, in-platform credit lines, or any other mechanism that allows a player to gamble with borrowed money through the platform.

Bonus Terms Designed Responsibly

All promotions and bonus offers on by999 carry clear, plain-English terms including wagering requirements, eligible games, maximum bet limits during bonus play, and expiry dates. by999 does not offer bonuses with wagering requirements that would be considered unfair or exploitative. Players in self-exclusion or time-out periods automatically forfeit eligibility for new bonuses for the duration of those periods.

Staff Training

All by999 customer support staff receive training in responsible gaming awareness, problem gambling indicators, and the correct procedures for escalating welfare concerns. Staff are empowered to proactively reach out to players whose behaviour suggests distress, and to take protective action on an account — including suspending it — when a player's safety is in question.

by999's customer support team is available 24 hours a day, 7 days a week, including during public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). For responsible gaming matters specifically, we prioritise these enquiries above standard support tickets to ensure they are handled as quickly as possible.

How to Reach Us

Email is the primary channel for responsible gaming enquiries. Please write to [email protected] and include your registered username in the body of your message. Responsible gaming requests — including self-exclusion activation, account suspension, and limit reductions — submitted by email are actioned within a maximum of one business day. In most cases you will receive a response within a few hours during Bangladesh Standard Time (UTC+6) business hours.

What to Include in Your Email

• Your registered by999 username
• The type of request (e.g., self-exclusion, limit reduction, account suspension)
• Your preferred duration (for time-outs and self-exclusion)
• Any additional context you feel comfortable sharing

Protecting Your Account While You Wait

If you need an immediate barrier while waiting for your support email to be processed, the fastest option is to change your by999 account password to a long, random string that you do not memorise or save — this effectively locks you out of your own account while the formal restriction is put in place. You can reset your password via the standard account recovery flow whenever you are ready to return.

by999 is committed to continuous improvement of its responsible gaming programme. If you have a suggestion for how we can better support players in Bangladesh, we welcome feedback at [email protected]. Your input directly shapes how we develop our tools and policies going forward.