by999 Frequently Asked Questions

To deposit via bKash on by999, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the transaction through the bKash app or USSD menu. bKash deposits on by999 are processed instantly in most cases, and your account balance updates within seconds of payment confirmation.

Nagad deposits on by999 are processed instantly — your account balance is credited within seconds after the transaction is confirmed by Nagad. If your balance has not updated after five minutes, check your Nagad transaction history to confirm the payment was successful, then contact [email protected] with the Nagad transaction reference number for a manual review.

The minimum withdrawal amount on by999 is ৳500. Withdrawals can be made to your registered bKash, Nagad, or Rocket account, and the payment method used for withdrawal must match your verified account details. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may be subject to additional identity checks as a standard security measure.

Most by999 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during regular business hours Bangladesh Standard Time (UTC+6). Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, City Bank, or other local banks typically take 1 to 3 business days. Withdrawals submitted on public holidays or outside business hours are queued and processed on the next available working day.

by999 does not charge any platform fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges in line with their published fee schedules. by999 recommends checking current bKash and Nagad fee rates directly with those providers, as third-party fees are outside by999's control.

Yes — by999 accepts deposits via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The process is the same: select your preferred provider in the Deposit section, enter the amount, and complete the transaction through your provider's app. All four mobile financial services offer instant credit to your by999 balance.

To set a deposit limit on by999, log in to your account, go to Account Settings, and select the Responsible Gaming tab. From there you can set a daily, weekly, or monthly deposit cap. Reductions to your limit take effect immediately, while increases require a 24-hour cooling-off period before the higher limit is applied. This tool is available to all players at any time at no cost.

You must be 18 years of age or older to register and play on by999. This is a strict requirement enforced through KYC age verification before any withdrawal is approved. Any account found to belong to a person under 18 will be immediately closed, all activity will be voided, and deposited funds will be returned to the original payment method. by999 takes underage gambling prevention seriously.

To self-exclude from by999, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion and your preferred duration (6 months, 1 year, 2 years, 5 years, or permanent). Confirm with your account password — the exclusion takes effect within one hour. Alternatively, email [email protected] to request immediate account suspension while your formal exclusion is processed. Self-exclusion cannot be reversed before the chosen end date.

The primary way to contact by999 customer support is by emailing [email protected]. The support team operates 24 hours a day, 7 days a week, including public holidays. For responsible gaming requests — such as self-exclusion, deposit limit reductions, or account suspension — include your registered username and the nature of your request in the subject line. Most enquiries receive a response within a few hours Bangladesh Standard Time (UTC+6).

by999 protects all player data using SSL (Secure Sockets Layer) encryption across every page, login session, and transaction. Your personal details and payment information are never shared with third parties for marketing purposes. by999 follows strict data handling protocols — full details are available in the Privacy Policy. If you suspect any unauthorised access to your account, change your password immediately and contact [email protected].

If you feel gambling is negatively affecting your finances, relationships, or mental wellbeing, by999 strongly encourages you to use the self-exclusion tool or set strict deposit limits immediately through your account settings. You can also email [email protected] to request an immediate account suspension. Gambling should always be a form of entertainment — never a way to solve financial problems. Visit our Responsible Gaming page for further guidance and support resources.